We are here to serve you, our sweet customer, and make certain you are more than 100% satisfied with your Layer Cake Shop purchase. If you're not happy, we're not happy! We can accommodate most returns.
♥ Please keep in mind that all edible items are not returnable. This includes: any sprinkles, chocolate melts, molded sugar toppers, or royal icing decorations, even if they are still sealed. Sorry, no exceptions.
♥ All return packages must be received back at our warehouse within 30 days of the date your order shipped from us.
♥ Items need to be returned in their original unopened packaging and condition.
♥ Shipping is non-refundable, except in cases where we have made a shipping error.
♥ You will be responsible for any costs associated with return shipping.
♥ You will be refunded the original purchase price of the items upon inspection.
♥ How to make a return
To make a return please keep in mind some items are NOT returnable. Contact us at firstname.lastname@example.org with your order number, what items you want to return, and the reason for the return. You can expect a prompt response!
♥ Damaged items
If your items arrive damaged please contact us right away at email@example.com with your order number and we will make it right. Typically we ask that you snap a quick digital picture with your camera or phone and send it to us. We like to see how the items were damaged in effort to prevent it from happening again. We take great care in packaging, and items rarely ever arrive damaged.
Due to the fragile nature of some edible icing flowers and sugars, we expect that a few will be damaged during shipment. You should order accordingly. Typically they arrive in perfect condition.
♥ Fulfillment Error
We work hard to always get it right, but we do on rare occasion make mistakes. If we send you the wrong item please email us at firstname.lastname@example.org right away and we will make it right! You can expect a prompt response!