FAQ

 

 How do I register for an account? You can create an account at any time by clicking on the "create an account" link at the top of our website. When you place items in your cart and proceed to check out you will be prompted to log in.  An account allows you to come back to this shop and view all the orders you have made.   

 

 Do I need to register for an account to place an order? No, you may check out as a guest. Please make sure your email address is correct in case we need to contact you about your order.

 

Can I call and place an order over the phone?  Sorry at this time we are not set up to take orders or payment over the phone. 

 

 What method is used for your "Free Shipping" option?  Our Free Shipping is for orders over $50.00 shipping within the United States.  The package will be shipped the least expensive method.   If the package is heavy, it may go Fed Ex Ground, otherwise it will get shipped out USPS Parcel Select.  USPS Parcel Select is an economical ground service for less-than-urgent deliveries.The timeliness of service to destinations to Alaska or Hawaii may be affected by the limited availability of transportation and could take up to 14 days.  Transit time typically 4-9 business days, with delivery Monday- Saturday.  Please allow 1-2 days for order processing prior to shipping.  If you have any questions please email us:  mail@layercakeshop.com  

 

 Do you offer gift cards? Yes we do! We offer Layer Cake Shop gift cards in a variety of price points for all your gift giving needs!

 

 Where are you located? We are located just South of Madison, in the Village of Oregon, Wisconsin, USA 

 

Do you have a store I can visit? Sorry, we do not have a store-front at this time, but it is something we hope to do in the future!

 

 What are my payment options? We accept Visa, MasterCard, American Express, Discover, and Paypal.  

 

 Can you find me an item I have in mind, but do not see in your shop? Quite possibly! If there is a product you wish Layer Cake Shop would carry please send us an email. We will respond to popular customer demand for a product whenever possible!

 

 Is your Disco Dust and Luster Dust's edible? Disco Dust and Luster Dust are not approved as edible by the FDA, but are non-toxic. They are typically used to decorate gum paste and fondant decorations that can be removed before eating. We realize that this can be confusing but we choose to sell these products because they are very popular in the baking industry and in high demand by our customers. 

 

 How long do your edible items last? Our edible icing and sugar decorations will last indefinitely as long as they are kept in a cool, dry place, away from sunlight, best in the packaging we send them in. They should not be refrigerated.

 

 Do you have a catalog? No, we do not currently offer a printed catalog due to our ever growing selection of products.  We add new products on an almost daily basis!

 

 Do you sell wholesale or offer discounts on bulk purchases? We do sell some of our items in bulk right here on our website.  We do not offer any further bulk discounts at this time.  

 

 Is there a minimum order? Yes we do have a $5.00 minimum order. This just makes sense for our shop and helps us avoid charging handling fees.

 

 Where do you get your cute products? It is our policy not to share our product sources, sorry no exceptions.

 

 I need to change something about my order, what can I do? Email us as soon as possible at mail@layercakeshop.com. Please include your name, order number and as much information as possible to ensure prompt shipping of your order.

 

 Have more questions? Please email us at mail@layercakeshop.com and we will get back to you promptly!